Over 30,000 Stamp Issues from over 210 Postal Administrations from Around the World
Frequently Asked Questions
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SHIPPING/ORDER STATUS How do I place an order? How quickly will I receive my order? Can I ship my order to an address other than my billing address? Do you ship internationally?
PAYMENT
GENERAL QUESTIONS
CONTACT
SHIPPING/ORDER STATUS
How do I place an order? All orders are processed within 2-3 business days and are shipped in the order that they are received. Please allow up to 4 weeks for delivery of your order, although most orders are received sooner. All orders are shipped upon receipt of payment or once your credit card has been authorized. CyberStamps.com ships orders via the U.S. Postal Service or private carrier (FedEx, UPS, etc…) for most ground and air deliveries, to help ensure the fastest possible delivery to you. Some specialty items or backorder items may require additional time for delivery. You may check the status of your order by emailing our Customer Service team at support@CyberStamps.com. In the body of your message, please include your full name and address as they appear in your order summary. Can I ship my order to an address other than my billing address? Unfortunately, not at this time. Due to issues of credit card fraud and identity theft, we will not ship orders to any address other than the billing address associated with your credit card. Do you ship internationally? Yes. Simply select the items you wish to order and be sure to enter your complete billing and mailing address.
PAYMENT
What payment options are available? Is it safe to pay online by credit card? Yes. We know that security is important to you, and we have made safeguarding your information a priority. CyberStamps.com is fully equipped with a secure server for all online transactions. All transactions are encrypted and protected using SSL Encryption, the industry standard for securing your credit card and other personal information online. Why Ordering is Safe: We offer an iron-clad credit card protection guarantee. Federal law protects consumers from credit card fraud, whether your card is used on the Internet or in a mail order transaction. In the unlikely event of credit card fraud when purchasing from CyberStamps.com, you are safeguarded from any liability when you promptly report the fraudulent transaction to the issuer of your credit card. When you do, the card's issuing bank will limit your liability for unauthorized charges to $50 or the amount of the charge, whichever is less. How do I pay by phone or by mail? You can order any item in the CyberStamps.com inventory by calling our customer service line at (818) 206-8269 If you prefer, you may print the online order form and mail/fax it to:
CyberStamps.com Fax: (818) 474-7650 Do I have to pay sales tax? State law requires us to collect and submit sales tax on all merchandise (including shipping fees) for orders shipped within New York State, in which we are deemed to have a physical presence.
GENERAL QUESTIONS
How do I return an item? Please note: CyberStamps.com can not be held responsible for any fees associated with the return of your order, including but not limited to postage, shipping, international duties, taxes, return freight, and refused shipment return charges. By placing your order, you acknowledge your acceptance of these terms. In order to expedite a prompt refund, please insure your package with the United States Postal Service or other private carrier (i.e. FedEx or UPS). If you choose to return your order by insured mail, please request a confirmation of delivery number. By choosing either of these methods, you can track the location of your return shipment. I'm looking for a particular product. How do I locate it? You may search for items using the "Search by Country", "Search by Scott" or "Search by Topic" links from any page within our site. You may also enter a keyword search to find an item not listed in the programmed topics or country listings.
CONTACT
How do I contact Customer Service? To send postal mail to us, please write to:
CyberStamps.com
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