SHIPPING/ORDER STATUS
How do I place an order?
How quickly will I receive my order?
Can I ship my order to an address other than my billing address?
Do you ship internationally?
PAYMENT
What payment options are available?
Is it safe to pay online by credit card?
How do I pay by phone or by mail?
Do I have to pay sales tax?
GENERAL QUESTIONS
How do I return an item?
I'm looking for a particular product. How do I locate it?
CONTACT
How do I contact Customer Service?
SHIPPING/ORDER STATUS
How do I place an order?
After adding an item to your shopping cart, simply click on the "Proceed to Checkout" button, enter your credit card number and billing information, then specify a shipping address to which your order will be delivered. Click the "Next" button to confirm your order information, and click on the "Submit Order" button to place your order. It's that easy!
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How quickly will I receive my order?
All orders are processed within 2-3 business days and are shipped in the order that they are received. Please allow up to 4 weeks for delivery of your order, although most orders are received sooner. All orders are shipped upon receipt of payment or once your credit card has been authorized. CyberStamps.com ships orders via the U.S. Postal Service or private carrier (FedEx, UPS, etc…) for most ground and air deliveries, to help ensure the fastest possible delivery to you. Some specialty items or backorder items may require additional time for delivery.
You may check the status of your order by emailing our Customer Service team at support@CyberStamps.com. In the body of your message, please include your full name and address as they appear in your order summary.
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Can I ship my order to an address other than my billing address?
Unfortunately, not at this time. Due to issues of credit card fraud and identity theft, we will not ship orders to any address other than the billing address associated with your credit card.
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Do you ship internationally?
Yes. Simply select the items you wish to order and be sure to enter your complete billing and mailing address.
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PAYMENT
What payment options are available?
We accept all major credit and debit cards displaying the Visa, MasterCard, American Express and Discover logos. When ordering, please be sure to provide your exact billing name and address-- this is the name and address listed on your credit card statement, which your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
We accept checks and money orders submitted by postal mail. Checks may take approximately 1-3 weeks to process. Please send all checks and money orders by certified mail. CyberStamps.com will not be held be responsible for the loss of payments sent via postal mail.
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Is it safe to pay online by credit card?
Yes. We know that security is important to you, and we have made safeguarding your information a priority. CyberStamps.com is fully equipped with a secure server for all online transactions. All transactions are encrypted and protected using SSL Encryption, the industry standard for securing your credit card and other personal information online.
Why Ordering is Safe: We offer an iron-clad credit card protection guarantee. Federal law protects consumers from credit card fraud, whether your card is used on the Internet or in a mail order transaction. In the unlikely event of credit card fraud when purchasing from CyberStamps.com, you are safeguarded from any liability when you promptly report the fraudulent transaction to the issuer of your credit card. When you do, the card's issuing bank will limit your liability for unauthorized charges to $50 or the amount of the charge, whichever is less.
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How do I pay by phone or by mail?
You can order any item in the CyberStamps.com inventory by calling our customer service line at (818) 206-8269
If you prefer, you may print the online order form and mail/fax it to:
CyberStamps.com
c/o The Stamp Gallery
P.O. Box #8697 - JAF Station
New York, NY 10116, USA
Fax: (818) 474-7650
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Do I have to pay sales tax?
State law requires us to collect and submit sales tax on all merchandise (including shipping fees) for orders shipped within New York State, in which we are deemed to have a physical presence.
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GENERAL QUESTIONS
How do I return an item?
Our 30-Day Satisfaction Guarantee: We stand behind our products. However, your satisfaction is important to us and we do realize that sometimes you may want to return an item. CyberStamps.com accepts returns on items within 30 days of purchase, and we will issue a refund to the original form of payment (i.e., credit or debit card) for the items purchased provided that they are received in the original packaging and in the same mint condition as they were shipped.
To return an item purchased from CyberStamps.com within 30 days of purchase, email our Customer Service team at support@CyberStamps.com for instructions.
Please note: CyberStamps.com can not be held responsible for any fees associated with the return of your order, including but not limited to postage, shipping, international duties, taxes, return freight, and refused shipment return charges. By placing your order, you acknowledge your acceptance of these terms.
In order to expedite a prompt refund, please insure your package with the United States Postal Service or other private carrier (i.e. FedEx or UPS). If you choose to return your order by insured mail, please request a confirmation of delivery number. By choosing either of these methods, you can track the location of your return shipment.
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I'm looking for a particular product. How do I locate it?
You may search for items using the "Search by Country" or "Search by Topic" links from any page within our site. You may also enter a keyword search to find an item not listed in the programmed topics or country listings.
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CONTACT
How do I contact Customer Service?
The CyberStamps.com provides easy access to our knowledgeable, friendly Customer Service team. Please call (818) 206-8269 Monday through Thursday 9:00am - 5:30pm (ET), and Friday 9:00am - 2:00pm (ET), and have your full name and address as they appear in your order summary handy when you call. We will get back to you within 48 hours (Monday through Friday, non-holidays) with a response.
To contact Customer Service via email, click here, or email support@CyberStamps.com.
To send postal mail to us, please write to:
CyberStamps.com
c/o The Stamp Gallery
P.O. Box #8697 - JAF Station
New York, NY 10116, USA
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