1) What information do we collect online? How do we use it?

Merchandise Orders
When you place an order on our site, we ask you to provide personally identifiable information by filling out and submitting an online customer order form. This information includes your name, billing/shipping address, telephone number, email address, and your credit card number and expiration date. We use this information to process and fulfill your order. We save the address you provide for shipment.

Surveys
From time to time we administer surveys on our site. Our surveys are anonymous and do not request personally identifiable information. We collect your ratings and evaluations about products and services we provide, and post aggregate information from these surveys on our site. We also collect information about your characteristics and interests, so that we can tailor our site and our products and services to meet your needs and wishes. If you respond to a survey request for comments, we will collect any personally identifiable information that you choose to provide in the comments section. Any comments you provide may also be viewed by other site visitors.

Customer Service
If you send any personal correspondence to our Customer Service team, such as emails or letters, we collect the information so that we can provide thorough customer service and follow up on site visitors who may be violating our policies or abusing our system.

Tracking Traffic and Usage
In order to make improvements to our site and to assist in making decisions about the products and services we offer, we track and obtain data from third parties who track customer traffic patterns and site usage by using server log files and other collection devices. These sources collect information such as the address that identifies your computer, your Internet service provider, your web browser and operating system type, the URL of the site from which you came to CyberStamps.com, the time you accessed our site, and your browsing and purchasing history on CyberStamps.com, which is monitored by our web analytics service. We do not link this automatically-collected data to personally identifiable information.

"Cookies"
Cookies are small pieces of information that we send to your computer. They are saved by your browser on your computer's hard drive to store your Shopping Cart information. Our cookies contain only a numeric code, and do not contain any personally identifiable information about you. However, we have the capability to identify you based on the information provided by our cookies, and to correlate that information with your personally identifiable information.

Cookies enable us to provide certain features, such as storing items in your Shopping Cart from the time you add an item to your cart, to the time you purchase your order at checkout.

Most web browsers automatically accept cookies, but you can usually change your browser to change the default. Even without a cookie, you can still use most of the features in our site, but it is possible that some features may not work properly.

General
The use of tracking tools and cookies are industry standard - you'll find them at most major web sites.

We analyze data gathered by means of tracking tools and cookies only in the aggregate or for segments of our customer base, and not at the individual customer level. We do not include personally identifiable information, such as your name and email address, in this analysis. Other than referring URLs, we do not follow your browsing path outside of CyberStamps.com.

2) Do we share our information with others?

CyberStamps.com may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

We use a third party tracking service which sets cookies on our site to track statistics about our customers, sales, traffic patterns and other data for marketing and promotional purposes. The third party tracking service reports this data to use in aggregate so we can better understand our users and to improve our site. This information is not tied to any individual user.

It is possible that we could decide to sell the URL or businesses operated at CyberStamps.com. In any transaction of this kind, customer information, including your personally identifiable information, may be among the assets that are transferred. It is also possible that CyberStamps.com would sell all or substantially all of its assets and business, either separately or as part of a transaction involving other components of CyberStamps's business, and in such case customer information would almost certainly be among the assets that are transferred. If we sell our assets in one of these ways, you will be notified by email.

Though we make every effort to preserve user privacy, we may be required by law to disclose personal information when we have a good-faith belief that such action is necessary to comply with current judicial proceedings, a court order or legal process served on our Web site.

Except as described above, we will not sell, rent or otherwise disclose your personally identifiable or other information to any non-affiliated third party.

3) How do we use email?

Except as described above under No. 2, we do not share your email address with third parties for any purpose.

We occasionally send you other email messages containing information specifically relating to your order (such as shipping delays). We also send one email message to each winner of our contests and sweepstakes.

On rare occasions we send out strictly service related email announcements. These announcements are not promotional in nature. For instance, we might send you an email message if our service is temporarily suspended for maintenance, or to let you know about a change in our Privacy Policy (see No. 7, below.) Generally, you may opt out of receiving these communications only by contacting Customer Service and requesting they remove your email address.

We send you promotional emails if you enter a sweepstakes, contest or other promotional feature on our site, or if you provide your email address when you submit a request to receive our Newsletter.

To contact our Customer Service team via email with questions, requests and comments, please visit our Contact Us page. We encourage your communications, since we use your input to improve our site and the products and services we offer. We review every email we receive. Although we are not staffed to respond to all individual emails, we will respond to your customer service requests and inquiries when appropriate and to other messages when appropriate and as time permits.

4) How can you elect not to receive offers and email?

If you prefer not to receive promotional emails regarding upcoming events, new products and services, and special offers, you may opt out of receiving these communications only by contacting Customer Service and requesting they remove your email address (see No. 3, above). Also, every one of the promotional emails we send provides you with a way to opt out of receiving further emails. Or, click here to email our Customer Service team to opt out of receiving further promotional emails.

If you prefer not to receive service related email announcements, you can do this only by contacting Customer Service and requesting they remove your email address.

5) How can access and correct your information?

If you have any question about the accuracy of your personal information, or need to make changes to incorrect information, you can contact us online, by email, telephone or mail (see No. 8, below).

You cannot access other information that we collect, but this is limited to information that is not personally identifiable.

6) How do we protect our customers' information?

CyberStamps.com is committed to online data security. Although total security does not exist on the Internet, we take reasonable steps to assure secure transmission and storage of your information. We protect transmission of information between your PC and our servers by utilizing industry standard efforts, such as firewalls, Secure Socket Layers (SSL) and encryption software. We store information relating to our customers on a highly secure server that is not accessible via the Internet.

While we use SSL encryption to protect sensitive information online, we also protect your information offline. All of your information is restricted to our offices. Only employees who need the information to perform a specific job (for example, billing clerks or customer service representatives) are authorized to access personally identifiable information. Our employees use password-protected screen-savers when they leave their desks. When they return, they re-enter their passwords to regain access to your information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Every calendar quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure your information is protected. Finally, the servers where we store personally identifiable information are kept in a secure environment, protected by a security system.

Our site contains links to other sites. CyberStamps.com are not responsible for the privacy practices of these other sites. We encourage you to be aware when you leave our site, and to read the privacy statements of each web site that collects personally identifiable information. This statement of CyberStamps.com's privacy practices applies only to information collected by CyberStamps.com.

7) Your acceptance of these practices

By using our site, you agree to these privacy practices. If you do not agree to these practices, please do not use our site. If we change our privacy practices, we will prominently post the changes on this page prior to making them, so that you can always know what information we collect, how we use it and under what circumstances we share it. If we are going to use or share your personally identifiable information that we collected before the change in a manner that is materially different from our practices as disclosed at the time of collection, we will notify you by email and provide you with a choice as to whether or not we use or share your information in this materially different manner. Otherwise, your continued use of our site following the posting of changes will mean you accept those changes. In any event, however, if you requested customer service to remove your email address, then you will not be contacted, and your personally identifiable information will not be used in this new manner.

8) How do you contact us with questions or comments?

We're always happy to answer your questions and listen to your comments. There are several ways you can contact us:

• By Email: Click here, or email support@CyberStamps.com.
• By Phone: Call our 24 hour Customer Service line at (818) 206-8269
• By Fax: (818) 474-7650
• By Mail: CyberStamps.com
  c/o The Stamp Gallery
  P.O. Box #8697 - JAF Station
  New York, NY 10116, USA
  

9) Return Policy

CyberStamps.com prides itself in providing you, the customer, with the best in customer service to satisfy all your collecting needs. Our invoice policy asserts that all sales are final. However, we understand that there is always an exception to the rule.

Our goal is to make you happy with your stamp choice, and we will therefore replace your order, should the item(s) not be to you full satisfaction. If you are unhappy with your purchase, please email customer support - support@CyberStamps.com to request a PRA (Product Return Authorization) number. Please state the reason for the requested return, and let us know which item(s) you would like to replace it with. The PRA number must be clearly marked on the outside of the package, or it will be returned to you.

10) How do I return an item?

Our 30-Day Satisfaction Guarantee: We stand behind our products. However, your satisfaction is important to us and we do realize that sometimes you may want to return an item. CyberStamps.com accepts returns on items within 30 days of purchase, and we will issue a refund to the original form of payment (i.e., credit or debit card) for the items purchased provided that they are received in the original packaging and in the same mint condition as they were shipped.

To return an item purchased from CyberStamps.com within 30 days of purchase, email our Customer Service team at support@CyberStamps.com for instructions.

Please note: CyberStamps.com can not be held responsible for any fees associated with the return of your order, including but not limited to postage, shipping, international duties, taxes, return freight, and refused shipment return charges. By placing your order, you acknowledge your acceptance of these terms.

In order to expedite a prompt refund, please insure your package with the United States Postal Service or other private carrier (i.e. FedEx or UPS). If you choose to return your order by insured mail, please request a confirmation of delivery number. By choosing either of these methods, you can track the location of your return shipment.